Privacy Policy
At LittleKind Psychology, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. We recognize that the information you share with us is highly personal, and we take our responsibility to safeguard it seriously.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you receive services from our practice or visit our website.
Information We Collect
We collect only the information necessary to provide psychological services and manage our practice effectively. Depending on the services you receive, this may include:
Your name, date of birth, contact information, and emergency contact information
Health history, developmental history, educational history, and other background information relevant to your care
Assessment results, clinical notes, treatment plans, and psychological reports
Appointment, billing, and payment information
Information required for insurance claims or third-party funding, where applicable
We collect information directly from you whenever possible. With your consent, or where permitted by law, we may also receive information from physicians, schools, other healthcare providers, or other individuals involved in your care.
How We Use Your Information
We use your personal information to:
Provide psychological assessment and counselling services
Maintain accurate clinical records
Communicate with you regarding appointments and services
Prepare reports and recommendations
Coordinate care with other professionals, with your consent or as permitted by law
Process billing and payments
Meet our legal, regulatory, and professional obligations
We will only use your information for the purposes for which it was collected unless you provide additional consent or we are authorized or required to do otherwise by law. This reflects the purpose-limitation approach described in the Alberta privacy policy template.
Consent
We obtain your consent to collect, use, and disclose your personal information except where collection, use, or disclosure is authorized or required by law.
You may withdraw your consent at any time, subject to legal and professional obligations. Please note that withdrawing consent may limit our ability to provide certain services.
Disclosure of Information
Your information will remain confidential and will not be disclosed without your consent except where disclosure is authorized or required by law. Examples include:
Situations involving a risk of serious harm to yourself or others
Suspected child abuse or neglect
Court orders or other legal requirements
Professional regulatory requirements
Other circumstances permitted or required under applicable legislation
Protecting Your Information
LittleKind Psychology uses reasonable administrative, physical, and technical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure. These safeguards include secure electronic record systems, password-protected devices, restricted access to client records, and secure methods for storing and disposing of information.
Electronic Service Providers
We may use trusted third-party service providers to support our practice, such as electronic health record systems, secure videoconferencing platforms, online scheduling software, payment processors, and secure cloud storage providers.
These providers are selected based on their commitment to protecting personal information and are required to maintain appropriate security measures.
Website Privacy
Our website may collect limited technical information, such as IP addresses, browser type, or pages visited, through cookies or website analytics to help us improve website performance and user experience.
Submitting information through our website or by email does not establish a psychologist-client relationship. Please avoid sending sensitive or confidential information through unsecured email.
Access to Your Information
You have the right to request access to your personal information, request corrections to inaccurate information, and inquire about how your information has been used or disclosed, subject to applicable legal and professional requirements.
Requests for access or correction should be made in writing. We will respond within the timeframes required by applicable legislation. The College of Alberta Psychologists and Service Alberta note that organizations may charge a reasonable fee for providing copies of records after advising the requester in advance.
Questions or Concerns
If you have questions about this Privacy Policy or about how your personal information is handled, please contact:
Privacy Officer
Miranda Desrochers, Registered Psychologist
LittleKind Psychology
Email: miranda@littlekindpsychology.ca
Phone: [587] 801-8062
If your concerns cannot be resolved, you may contact the Office of the Information and Privacy Commissioner of Alberta.